Returns & Refunds
We operate a clear and fair returns and refund policy.
We accept returns provided it is within 14 days of the order receipt.
Here is a quick guide to help you
- Log into your account and click returns and notify us, we need to know why it's being returned
- We will respond within 24 hours and authorise the return.
- We pay for damaged and defective goods plus the return postage
- We refund all other goods but not the return postage if ordered in error for example.
- We will offer a credit on your account or full refund this is your choice.
If you do not have an account and ordered as a guest please email firstname.lastname@example.org to arrange your return.
or call 01536 639 707 and ask for Peter we are always happy to help.
We can send a pre-paid postage to you by computer or post for returns and large items can be collected by courierOur physical return address is Airspotters.comStudio 2CGround FloorCorby Business CentreEismann Way "Off Pilot Road"Corby, NorthamptonshireNN17 5ZB PLEASE DO NOT RETURN ANYTHING UNTIL YOU HAVE SPOKEN TO US
Malcolm and Peter